gbetmax Privacy
Policy

gbetmax ("we," "us," "our," "the Company") is committed to protecting the privacy and personal data of every player who accesses or uses the gbetmax online gaming platform. We understand that entrusting us with your personal information is a significant act of confidence, and we take that responsibility seriously.

This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of personal data in connection with your use of the gbetmax platform. It applies to all users of the platform, including registered players, visitors, and any other individuals whose personal data we process in connection with our services.

By registering on or using the gbetmax platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Privacy Policy, you should not use the gbetmax platform.

This Privacy Policy should be read together with our Terms & Conditions, which govern your use of the gbetmax platform as a whole.

gbetmax collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect are described below:

2.1 Registration & Identity Data

• Full legal name as it appears on your government-issued ID
• Date of birth (used to verify you are 21 years of age or older)
• Residential address, including barangay, city, and province
• Email address and mobile number
• Username and encrypted password
• Nationality and country of residence

2.2 Identity Verification (KYC) Data

• Copies of government-issued photo identification (e.g., Philippine passport, SSS ID, UMID, PhilHealth ID, driver's license)
• Proof of address documents (e.g., utility bills, bank statements, barangay certificates)
• Selfie or live photo for identity matching purposes
• Proof of payment method ownership where required

2.3 Financial Data

• Deposit and withdrawal transaction records
• Payment method details (e.g., GCash account reference, Maya account reference, bank account details for transfer purposes)
• Account balance history and transaction timestamps

2.4 Gaming & Behavioral Data

• Game play history, bet amounts, win/loss records, and session durations
• Bonus and promotion usage history
• Responsible gaming tool settings (deposit limits, self-exclusion status, cooling-off periods)
• Customer support interaction records and chat transcripts

2.5 Technical & Device Data

• IP address and approximate geolocation data
• Device type, operating system, and browser information
• Session login and logout timestamps
• Cookies and similar tracking technology data (see Section 7)

gbetmax collects personal data through the following channels and methods:

• Direct submission: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical and behavioral data collected automatically as you use the platform, including through cookies, log files, and session tracking technologies.
• Third-party sources: Identity verification and fraud prevention data received from licensed KYC service providers, payment processors, and regulatory databases where permitted by law.
• Regulatory sources: Information received from PAGCOR or other competent Philippine regulatory authorities in connection with our licensing obligations.

gbetmax uses the personal data we collect for the following purposes. We do not use your data for any purpose that is incompatible with the purposes listed below without first obtaining your explicit consent.

gbetmax processes your personal data on the following legal bases as recognized under the Data Privacy Act of 2012 and its implementing rules:

• Contractual necessity: Processing required to fulfill our obligations under the Terms & Conditions you agreed to upon registration — including account management, payment processing, and service delivery.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including AML/CTF obligations, PAGCOR licensing requirements, and tax reporting obligations.
• Legitimate interests: Processing necessary for fraud prevention, platform security, responsible gaming monitoring, and improving our services — where such interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications and optional analytics features. You may withdraw consent at any time.

gbetmax does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary and for the purposes described in this Privacy Policy:

6.1 Service Providers

We engage trusted third-party service providers who process personal data on our behalf under strict data processing agreements. These include KYC and identity verification providers, payment processors (GCash, Maya, and partner banks), customer support platform providers, and IT infrastructure and security vendors. All service providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.

6.2 Regulatory & Law Enforcement Authorities

gbetmax may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine government authorities where required by law, court order, or regulatory directive. We will notify you of such disclosures where legally permitted to do so.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of gbetmax's business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you of any such transfer and the privacy practices of the acquiring entity before your data is transferred and becomes subject to a different privacy policy.

gbetmax uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyze usage patterns, and support security functions. The following types of cookies may be used on the gbetmax platform:

• Strictly necessary cookies: Essential for the platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without affecting platform functionality.
• Functional cookies: Used to remember your preferences such as language settings, display preferences, and responsible gaming tool configurations.
• Analytics cookies: Used to collect aggregated, anonymized data about how players use the platform, helping us identify areas for improvement. No personally identifiable information is shared with analytics providers.
• Security cookies: Used to detect and prevent fraudulent activity, unauthorized access attempts, and bot traffic.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the gbetmax platform. A cookie consent notice will be displayed on your first visit to the platform, allowing you to accept or manage non-essential cookies.

gbetmax implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security framework includes:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the gbetmax platform.
• Encrypted storage of sensitive personal data, including KYC documents and financial records, using industry-standard encryption at rest.
• Access controls limiting access to personal data to authorized personnel only, on a strict need-to-know basis.
• Regular security audits and penetration testing conducted by independent security professionals.
• Two-factor authentication (2FA) available for player accounts to add an additional layer of login security.
• Fraud monitoring systems that continuously analyze account activity for suspicious patterns.

gbetmax retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following general retention periods apply:

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with our data disposal procedures. Where data is anonymized rather than deleted, the resulting anonymized data may be retained indefinitely for statistical and analytical purposes.

As a data subject under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights with respect to your personal data held by gbetmax:

• Right to be Informed: You have the right to be informed of how your personal data is being collected, processed, and used — which is the primary purpose of this Privacy Policy.
• Right to Access: You have the right to request a copy of the personal data we hold about you, including information on how it has been processed.
• Right to Rectification: You have the right to request correction of any inaccurate, incomplete, or outdated personal data we hold about you.
• Right to Erasure / Blocking: You have the right to request the deletion or blocking of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

The gbetmax platform is strictly intended for adults aged 21 years and older, in accordance with Philippine gaming regulations. gbetmax does not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data, close the associated account, and return any deposits at our discretion. If you believe that a minor has registered on the gbetmax platform, please contact us immediately at [email protected].

The gbetmax platform may contain references to third-party services such as payment processors (GCash, Maya, partner banks) whose own privacy policies govern the handling of your data when you interact with their services directly. gbetmax is not responsible for the privacy practices of third-party service providers and encourages you to review their respective privacy policies before submitting personal data to them.

gbetmax does not embed third-party advertising networks, social media tracking pixels, or external analytics services that would share your personal data with unrelated third parties without your knowledge.

gbetmax reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via email or an in-platform notification prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this page. Your continued use of the gbetmax platform following the posting of any amendments constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your data.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our Data Protection Officer (DPO) or customer support team through the following channels:

• Privacy / DPO Inquiries: [email protected] — for data access requests, rectification requests, erasure requests, and formal privacy complaints.
• General Support: [email protected] — for account-related queries and general assistance.
• Live Chat: Available 24/7 directly within the gbetmax platform for immediate assistance.

If you are not satisfied with our response to a privacy complaint, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines.